What would change if patients knew the cost of care before they went to a doctor's office? 

eHI joined Axway, Zipnosis, and Blue Cross Blue Shield of North Dakota to discuss partner connectivity and process challenges, managing bulk data, and using APIs to source data and deliver results to patients and providers. 

Speakers:

Ruby Raley
VP of Healthcare
Axway

Ruby Raley has a background in both technology and healthcare. Starting as a programmer, she grew into a divisional CIO before moving to healthcare and life sciences where she has held a variety of customer-facing roles. Ruby also has significant supply chain experience including a stint at Cardinal Health and a strong background working with payer and providers. Currently, Ruby applies her unique market insight and perspective to help customers solve problems and reduce costs using Axway's leading edge digital integration, API and content collaboration and healthcare solutions portfolio. Ruby holds a Master's of science in systems science from the University of West Florida.

Dr. Anders Carlson
Medical Director of Clinical Content
Zipnosis

Dr. Anders Carlson is the Medical Director of Clinical Content at Zipnosis, part of Bright Health. He graduated from the University of Minnesota Medical School and completed residency at Hennepin County Medical Center in Minneapolis, and endocrinology, diabetes and metabolism fellowship at the University of Vermont. In his previous clinical practice for over a decade at HealthPartners, he helped direct the diabetes education programs and oversaw many clinical trials focused on therapeutics and medical devices at the International Diabetes Center. He has a strong clinical and research interest in telehealth and medical devices, particularly technologies used to manage diabetes.

Jeff Ubben
Vice President, Compliance, Regulatory Affairs, Special Investigations
Chief Compliance Officer
Blue Cross Blue Shield of North Dakota

Jeff is Vice President of Compliance, Regulatory Affairs, & Special Investigations for Blue Cross Blue Shield of North Dakota (BCBSND) and also serves as the company’s Chief Compliance Officer. In this role, Jeff oversees BCBSND’s corporate compliance and ethics program, its regulatory compliance program, its payment integrity program, its special investigations & provider audit teams, and serves as the company’s chief liaison with the North Dakota Insurance Department (NDID).

Prior to his position at BCBSND, Jeff was North Dakota’s Deputy Insurance Commissioner and also served as General Counsel for the NDID for several years. Earlier in his career, Jeff worked as a prosecutor wherein he successfully prosecuted several large cases of insurance fraud in North Dakota.  

This webinar is supported by 

As the pandemic evolved, an added strain was placed on Emergency Departments (EDs) with the need to isolate COVID-19 patients from those seeking emergent care and non-COVID-19 care. Minimizing time spent in the ED or bypassing the ED altogether, along with the suspension of facility-based elective care, became a priority. This caused a shift in the traditional patient journey. There was a heightened interest in virtual assessments and notification systems to improve the flow of patients through EDs. 

eHI collaborated with Everbridge to create this report.

Clinical communication and collaboration has always been critical to ensuring the delivery of timely, quality patient care. The COVID-19 pandemic further highlighted the importance of both, providing insights of how providers can apply new strategies and technology for better patient outcomes. 

As the pandemic evolved, an added strain was placed on Emergency Departments (ED) with the need to isolate COVID-19 patients from those seeking emergent care and non-COVID-19 care. Minimizing time spent in the emergency department or bypassing the ED altogether along with the suspension of at-hospital elective care became a priority. This caused a shift in the traditional patient journey. There was a heightened interest in virtual assessments and notification systems to improve the flow of patients through emergency departments. 

The three case studies outlined in this brief, highlight how technology is being applied in new ways to support the patient journey from pre-arrival to departure.
 

The growing demand for health information exchange brings the challenges of accurate patient identification to the forefront, especially for children who often don’t have common identifiers or have non-static demographic information. Patient matching is complicated for adults, so how do we address the unique challenges of patient identity matching in pediatrics?

eHI joins experts from the American Academy of Pediatrics, AHIMA, clinicians and technology leaders to discuss these challenges, including confidentiality concerns around matching children according to parental data and ensuring health data is accurate as children transition from pediatrics.

Speakers:

Susan J. Kressly, MD, FAAP
Fellow
American Academy of Pediatrics

Emily Webber, MD, FAAP, FAMIA 
Chief Medical Information Officer
Indiana University Health Riley Children’s Health

Mary Greiner, MD, MS
Medical Director
CHECK Foster Care Center
Associate Professor, UC Department of Pediatrics

Dan Cidon
Chief Technology Officer
Nextgate

Katherine Lusk, MHSM, RHIA, FAHIMA
Senior Director for Strategic Partnerships
Texas Health Services
Chair, AHIMA

Jen Covich Bordenick
Chief Executive Officer
eHI

Without accurate, real-time data, providers often find it challenging to deliver cost-effective, clinically appropriate care. And although recent policies have created more transparency in our healthcare system, not all data being transferred is created equal. Enter Real-Time Prescription Benefit (RTPB) technology that can display accurate prescription cost and coverage information at the point of care. 
 
This session highlights how RTPB can give providers actionable data, improve care team workflows, and reduce patient costs. Additionally, panelists explain how different types of prescription data feeds have driven mistrust in recent years, and what the future of ePrescribing may look like.
 

Speakers: 

Carm Huntress
Founder and Chief Innovation Officer
RxRevu

As Founder and Chief Innovation Officer of RxRevu, Carm has successfully taken Prescription Decision Support from a concept to a reality for physicians, payers, health systems, and patients. At the core of this work is to transform prescription decision-making by providing better access to data at the point-of-care. At a national level, Carm has played a key role in supporting interoperability and patient access to data through the development of the FHIR standards and other projects with the ONC. Carm brings more than 20 years of experience in startups focused on consumer and enterprise technology.

Pooja Babbrah
Practice Lead for PBM Services
Point-of-Care Partners

Pooja Babbrah is a seasoned strategy and product leader focused on healthcare technology. She has spent over two decades leading and growing product strategy teams with her main focus on growing a company's revenue through a well-defined and focused product strategy. Most recently, Pooja is serving as a practice lead for Point-of-Care Partners, a management consulting firm focused on healthcare technology and policy where she has helped to grow revenues of the company over 120% over the past few years. Pooja is currently serving on the National Council for Prescription Drug Programs (NCPDP) Board of Trustees and has led the organizations efforts on developing standards and transactions related to specialty medications. She currently serves on the Investment committee for the Arizona State University Foundation – Women and Philanthropy program and also services on the Water1st International Advisory Council.

Tom Groom
Chief Executive Officer
HealthNexus

Tom is a recognized expert and leader in healthcare information technology.  Current work includes helping healthcare companies bring emerging technology to market to address the goals of Healthcare's Triple Aim of Improving Population Health, Reducing Cost, and Improving the Patient Experience.  With over twenty-five years experience in business development across a variety of healthcare, pharmacy and technology companies, Tom has helped move the industry forward through his subject matter expertise and reputation as an innovator.  Tom's background includes serving as Vice President for Business Development for SureScripts, RxHub, HealthNexis, and McKesson.

Jen Covich Bordenick
Chief Executive Officer
eHealth Initiative and Foundation

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.

This webinar is supported by

Although “vaccine passport” is the buzziest of buzz-phrases these days, digital health credentials have actually been around for years. The benefits they offer to providers and consumers alike are many, but as with most advances in health tech, they are not without their challenges. In this webinar, eHI teamed up with expert panelists to discuss these challenges, including identity verification and workflow issues, and how they relate to the new CMS/ONC interoperability and information blocking rules.

Speakers: 

Jeri Koester
Chief Information Officer
Marshfield Clinic Health System

Jeri Koester assumed the role of Interim CIO and then CIO of Marshfield Clinic Health System in early 2019. She previously was vice president of IT business management at Marshfield Clinic Information Services (MCIS Inc.) since October 2016. Prior to that role, Koester was the vice president of operations, the IT division and was instrumental in leading Marshfield Clinic’s transition of their IT department into a for-profit subsidiary of the health system. Her experience also includes senior project management for one of the nation’s largest window and door manufacturers completing a restructure of the manufacturing footprint. She also brings business startup experience from one of the leading software companies in the fenestration industry where she managed sales and sales projections, client accounts, project implementations, and development teams. Koester earned her Bachelor of Business Administration degree from the University of Wisconsin – Eau Claire and is a certified project manager professional from the Project Management Institute.

Mark Treshock
Blockchain Solutions Leader for Healthcare and Life Sciences
IBM

Mark Treshock, IBM’s Global Leader for Blockchain Solutions in Healthcare and Life Sciences has spent his career helping organizations, their constituents and consumers benefit from digital transformation. His current focus is on strengthening the national response to COVID-19 through improved supply chain visibility and the creation of networks of trust including New York State’s Excelsior Pass. Mr. Treshock is a frequent speaker at conferences including the World Economic Forum’s annual conference at Davos. He has also presented on Capitol Hill and the White House. 

Dr. Matthew Harris
Northwell Health 

Dr. Harris is triple boarded in General Pediatrics, Pediatric Emergency Medicine, and Emergency Medical Services, having completed residency and two fellowships. Dr. Harris works clinically in the pediatric emergency department, caring for acutely ill and injured children. He is the emergency medicine Medical Director of the Northwell Neonatal and Pediatric Critical Care Transport team and chairs the Mass Casualty Incident Preparedness Committee at the system Children’s Hospital. Dr. Harris serves as the associate medical director for the Northwell Center for Emergency Medical Services and the Medical Director of Emergency Management and Clinical Preparedness. Currently, Dr. Harris it the physician lead for the COVID 19 Vaccination Program for Northwell Health. 

Todd Gherke
Chief Architect
ID2020

Todd Gehrke serves as Chief Architect at ID2020, where he provides technical guidance for the development of privacy-protecting, user-controlled, and portable digital identity solutions.

Todd is a software engineer and systems architect with over 25 years of experience developing large-scale, fault-tolerant distributed systems. His work spans multiple industries, including telecommunications, healthcare, and manufacturing. Prior to joining ID2020, he developed solutions using distributed ledger technologies and remains an outspoken advocate for the adoption of decentralized identity and privacy-preserving cryptography,

Todd has a BS in Computer Science from Montana State University in Bozeman. He is a world traveler who currently lives in Seattle but still considers Montana his home.

JP Pollak
Chief Architect
The Commons Project

JP is co-founder and Chief Architect of The Commons Project Foundation and the technical co-chair for VCI. He is also a Senior Researcher in Residence at Cornell Tech and an Assistant Professor at Weill Cornell Medicine, where he has focused on helping individuals collect health data from real-world settings and their clinical record for research and care. This work included being a co-creator and governance committee member for ResearchStack, the Android equivalent to Apple’s ResearchKit, and launching Android equivalent to Apple Health. JP has also founded Curiosity Health to better support early stage, digitally-enabled clinical research; founded Wellcoin, an award-winning consumer health incentives application; and built numerous applications in health and life sciences that are widely used in research and business today. JP earned a Master's degree in Human-Computer Interaction and a PhD in Information Science at Cornell University.

Alice Leiter
Vice President and Senior Counsel
eHealth Initiative

Alice is a health regulatory lawyer with a specialty in health information privacy law and policy. She previously worked as a Senior Associate at the law firm Hogan Lovells, where she worked with clients on Medicare and Medicaid pricing and reimbursement. Alice spent several years as policy counsel at two different non-profit organizations, the National Partnership for Women & Families and the Center for Democracy & Technology. She currently sits on the DC HIE Policy Board, as well as the boards of Beauvoir School, Educare DC, and DC Greens, the latter of which she chairs. She received her B.A. in human biology from Stanford University and her J.D. from the Georgetown University Law Center. Alice and her husband, Michael, live in Washington, D.C. with their four children.

This webinar was supported by 

Although many provider organizations, physicians, and health plans see the value in moving from fee-for-service to value-based care, the problem can’t be solved by technology alone. Often, it is not only a technology problem – it’s a clinical workflow problem. The result of current practices is an alarming rate of physician burnout. Although government regulations and industry experts weigh in on the importance of both value-based care and interoperability separately, the two are interdependent. Electronic health records were made to improve healthcare, not impede it. Healthcare IT execs and physicians should work smarter, not harder, to solve for interoperability, exchange of data, and ease of use of electronic health records all in the name of reaching value-based care adoption and improving patient lives.

Why the Data Matters

A new survey reveals only 37% of payers and 58% of healthcare providers are very confident that their member/patient demographic information is correct. Having the most up-to-do date patient data within the EMR for pre-and post-visit encounters helps ensure accuracy and timely delivery of needed information. Accurate and up-to-date data, embedded in the clinical workflow and EMR at the point of care, improves physician experience and reduces administrative burden to help ensure revenue integrity.

Why Timing Matters

When it comes to capturing revenue and coding claims after a clinical encounter, timing matters. Having clinical decision support that can deliver clinical activity summaries in days not months will accelerate the move from fee-for-service to value-based care.

Why Communication Matters

Many health plans cite payer-provider communication as a primary barrier to accurate claims and in closing care gaps. It is critical to provide patient data directly within the physician’s preferred clinical workflow (inside the EMR) to enhance adoption and clinical action by surfacing key payer insights and data into a closed loop workflow.

Speakers: 

Dr. Matt Lambert
Chief Medical Officer
Curation Health

Dr. Matt Lambert brings more than 20 years of experience as a clinician, CMIO, and change leader in value-based care, ensuring that patients receive more comprehensive care and that payers and providers better capture the value of their services. He is a practicing, board-certified emergency medicine provider who previously founded his own physician staffing company.

Dr. Lambert was one of the founding members of Clinovations. During his time there he served as part of the leadership team for several electronic health record implementations at the nation’s largest public health system in New York City, the University of Washington in
Seattle, Johns Hopkins, Barnabas Health, Medstar, and Broward Health. He is also the author off two healthcare books: Unrest Insured and Close to Change: Perspectives on Change and Healthcare for a Doctor, a Town, and a Country.

Steven Waldren
Vice President and Chief Medical Information Officer
American Academy of Family Physicians

Dr. Waldren is a family physician informaticist. He hold a Masters in Health Informatics from the Univ. of Missouri and a Medical Degree from the University of Kansas. He completed his family medicine residency at Wesley Family Medicine in Wichita, KS. In his current role at AAFP, he has increased the adoption of electronic health records in their membership for 10% to 40%+ over a 3 year period; and to over 70% today. He is a subject experts in physician Adoption of technology, health-IT standards, controlled terminology/ontology, health information exchange, health-IT policy, XML messaging and modeling, and clinical decision support. 

Mike Archuleta
Chief Information Officer 
HIPAA & Information Security Officer
Mt. San Rafael Hospital

Recognized as a Top Hospital and Health System CIO to know and named a Rising Star in Healthcare, Michael is a cutting edge, innovative, visionary leader who possesses strong leadership skills with extensive experience and a proven track record of driving increased levels of productivity, profits, high integrity customer relationship skills and expert problem-solving approaches. Michael is an active member of the College of Healthcare Information Management Executives, a technology and cybersecurity advisor to several startups and an active speaker within the field of Health Information Technology.

Under Michael’s guidance and leadership, Mt San Rafael Hospital became one of the leading hospitals in the State of Colorado for leveraging advanced technology to enhance the patient and provider experience. With Michael’s innovative, driven approach, the hospital met HIMSS Analytics Stage Six, a feat only reached by thirty percent of U.S. hospitals. Leveraging advanced Information Technology to improve performance for value-based health care in the areas of infrastructure, business, administrative management, quality, safety, and clinical integration the Information Technology Department has also been presented the 2015, 2016, 2017, 2018, 2019 and 2020 Healthcare’s Most Wired Award which is given annually to the top hospitals in the country making the most progress in the adoption of Health Information Technology.

Jen Covich Bordenick
Chief Executive Officer
eHI

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.

This webinar is supported by 

Despite investment in new consumer-facing digital health technologies, health plans and providers still struggle to meaningfully engage vulnerable populations. Join eHI in a discussion with experts to explore how to increase engagement of individuals at risk of worsening physical and mental conditions, including diabetes, social isolation, and injuries from falling. In this webinar, you’ll hear from two panels regarding the various ways that technology can be utilized to target and engage at-risk populations.

Speakers:

Amy McDonough
Managing Director & General Manager
Fitbit Health Solutions at Google

As the Chief Operating Officer for Fitbit Health Solutions, Amy leads the team working with employers, health plans and health systems to design solutions and programs focused on engagement, positive return on investment and health outcomes. Before her COO role, Amy took on several key positions leading Fitbit’s B2B efforts. Prior to Fitbit, Amy held strategic roles at CNET Networks, including Director of Audience and Content Development for the Community Division and Director of Strategic Partnerships for the Network. Amy has a bachelor’s degree from Merrimack College in Andover, MA and a Professional Certificate in Integrated Marketing Communications from the UC Berkeley Extension program. 
 

Stacy Ward-Charlerie, PharmD, MBA
Director, Product Development
Strategy & Growth Department
AllianceRx Walgreens Prime

Stacy Ward-Charlerie is a Clinical Informatics Pharmacist with more than a decade of experience working in product and informatics roles. Currently, she is the Director of Product Development Solutions at AllianceRx Walgreens Prime, one of the nation’s largest specialty pharmacies. In this role she is responsible for leading the development new products and programs for payer and pharma clients. Prior to joining AllianceRx Walgreens Prime, Dr. Ward-Charlerie served as the President of WardRx Consulting, a firm providing consulting services for organizations seeking to use or enhance health information technology to improve clinical outcomes.

Previously, she held various roles at Surescripts, the nation’s largest health information network. While there, she led the growth and innovation of their Medication History product portfolio. She was also instrumental in launching the Critical Performance Improvement Program, working across the Surescripts Network Alliance to improve the quality of e-prescriptions. Dr. Ward-Charlerie spent her early career in the intersection of managed care and informatics working for Kaiser Permanente focusing on EHR system configuration to support utilization/formulary management and quality/safety initiatives.

Dr. Ward-Charlerie has published several peer-reviewed research articles on the interoperable exchange of healthcare data. She has served as an adjunct clinical faculty member at Notre Dame of Maryland University, graduate faculty at George Mason University and precepts PharmD candidates from local universities.

She received a Bachelor of Science degree in Biology from Nova Southwestern University, a Doctor of Pharmacy degree from Howard University College of Pharmacy, and completed a PGY1 residency program with Kaiser Permanente Mid-Atlantic States. She also holds an MBA in Healthcare Management.

Henry Archibong
Associate Vice President, Innovation Solutions
Inovalon

Mr. Archibong serves as Associate Vice President of Innovation Solutions for Inovalon, leading product innovation, interoperability strategy and operations for the Company’s payer and provider business units, as well as efforts to expand Inovalon’s connectivity infrastructure.

Mr. Archibong has nearly two decades of experience in healthcare IT. He began his career with Johnson & Johnson (J&J), where he successfully streamlined IT project execution and resource management across all 250 J&J operating companies globally.

Mr. Archibong transitioned into healthcare when was tapped to join Cooper University Health Care, in Camden, NJ, as their Director of Enterprise Applications. There, he successfully led the system-wide implementation and adoption of the Epic Electronic Health Record (EHR) for the health system.

He later joined Anne Arundel Medical Center (AAMC) in Annapolis, MD, as their Executive Director and Associate Chief Information Officer (ACIO). There he led several technology advancements for the health system, including the launch of a new Enterprise Resource Planning system, a Picture Archiving and Communication System (PACS), and deployment of Epic EHR across all of their ambulatory clinics. AAMC was recognized as one of the nation’s Most Connected Hospitals by U.S. News and World Report, as well as a HealthCare's Most Wired Hospital in 2015 and 2016 during his tenure as ACIO.

Prior to joining Inovalon, Mr. Archibong served as the Vice President and Site Executive for University of Maryland Capital Region Health in Prince Georges County, MD.

Fred Bentley
Managing Director, Policy
Avalere

Fred Bentley advises clients on health delivery and payment innovation, providing analytic and strategic insight on issues related to the delivery of care.

As an expert in fields ranging from payer strategy to hospital–physician alignment and post-acute care, he has worked with providers, including integrated delivery networks, academic medical centers, post-acute providers, and long-term care organizations as well as national and regional health plans. Over the past 5 years, his work has focused on supporting health systems engage in Medicare and Medicaid payment and delivery system transformation initiatives.

Prior to joining Avalere, Fred was a principal in the Accountable Care Solutions practice at The Chartis Group. In this role, he worked with leading hospitals and health systems in developing strategic roadmaps to guide their clinical innovation, population health, and cross-continuum integration initiatives. He also served as a managing director with The Advisory Board Company, managing a team of consultants and analysts who supported provider organizations ranging from physician groups and health systems to post-acute care providers.

Fred holds an MPP and MPH from the University of California, Berkeley, and a BA in political science from Haverford College.

Hope Kragh
Vice President, Health Plan Solutions
Amwell

For over 30 years, Hope has leveraged her passion and energy to drive her work with employers, health plans, and health systems to manage their enormous investment in healthcare for employees, members and patients.   At both large and start-up healthcare companies, Hope created and executed client experience + success strategies, and directly impacted business development and strategic partnership results. She joined Amwell as VP, Health Plan Solutions, in 2020 to lead the company’s strategic work with health plans’ telehealth strategies following several years with start-up Collective Health where she developed the vision, design, and execution of a full-scale client experience team + strategy for a business portfolio spanning multiple segments.  Hope’s additional experience spans over 25 years in national health plan carriers such as Anthem, UHC and CIGNA.

Hope has deep knowledge of the healthcare industry overall including network delivery models, population health and employee benefits strategies, plan operations, marketing, analytics, and consumer insights, and contract negotiations. She is passionate about disruptive change that will improve our healthcare delivery system and patient experience + outcomes and has been an active participant in health industry initiatives led by Pacific Business Group on Health, Catalyst for Payment Reform and the Purchaser Value Network Council.

Hope has also been a keynote speaker and expert panelist for healthcare industry events throughout the country, including MedCity Converge Conference, Health2.0, The Conference Board Healthcare Conference, Silicon Valley Employers' Forum Innovation Summit, Collective Create Health Conference, National Sales Meetings, and numerous industry fireside chats.

Eric Sullivan
Senior Vice President, Innovation and Data Strategies
Inovalon

Mr. Sullivan serves as Senior Vice President of Innovation and Data Strategies at Inovalon, supporting the innovation towards new product and technology solutions and providing executive leadership over all data integration, management, and governance programs. For more than 25 years, Mr. Sullivan has been leading clinical innovation and data-driven solutions in a variety of roles in the healthcare sector—with a keen focus on developing data-driven models to transform healthcare by improving quality, outcomes, and efficiency. He has held leadership positions in some of the nation’s largest health plans including UnitedHealthcare and led teams in the clinical care setting to deliver patient-centered, patient specific health care. His current role advances patient-precision analytics by leveraging big data technologies, Natural Language Processing (NLP), interoperability and real-time clinical data patient profiling.

Mr. Sullivan received his M.S. in Health Care Administration as well as an M.B.A from the University of Maryland. Mr. Sullivan also holds a B.S. in Neurobiology from the University of Maryland College Park.

Will Kilbreth
Senior Vice President and Chief Information Officer
Maine Community Health Options

Will has over 20 years of experience in the healthcare, technology, and finance fields. Prior to joining Community Health Options, Will was the Deputy Director for Maine’s Dirigo Health Agency, overseeing technical and financial operations. During this time, Will also served as Acting Deputy Director for the Maine Health Data Organization, the state’s all payer claims database. In other roles he has focused on the delivery of business systems and analytics for local and international clients, including MaineSense, Bowdoin, Reuters, AT&T, and British Telecom. Will has a BA in English Literature and Philosophy from McGill University.

Jen Covich Bordenick
Chief Executive Officer
eHI

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.

This webinar is supported by 

The COVID-19 pandemic is the first mass vaccination effort in decades and it revealed cracks in our healthcare infrastructure. In the beginning of the vaccine rollout in many states, scheduling websites were unable to handle the traffic and to limit the number of appointments scheduled to the number of vaccine doses available. Most providers had no coordinated waitlist method for ensuring that vaccines did not go to waste, even in the face of no-show appointments. Additionally, everyone is now having to deal with the issue that has plagued parents of school-age children for decades: trying not to misplace the vaccination record.

In this session, we explore how digital technologies (Vaccine Passport and Virtual Front Desk) can help enable a more efficient scheduling process, deliver a touchless patient intake process effortlessly and accurately document the vaccination event, and allow the patient to access his or her vaccination record from any digital device. 

This webinar will explore:

• Issues related to digital patient scheduling
• Digital solutions for enabling touchless patient intake
• Strategies for capturing vaccination information automatically for digital proof

Speakers: 

Navesh Kandiyil, MD,MBA,FACHE
Vice President, Strategic Accounts
Change Healthcare

Dr. Kandiyil has been with Change Healthcare for five years and is currently the Vice President, Strategic Accounts and Healthcare Revenue Cycle. Prior to being a Physician Executive at both Change and McKesson, he was the Senior Consultant, Business Risk at Deloitte and Touche, the Clinical Document Improvement Specialist and Physician Educator at Precyse.

He was the Chief Medical Officer at International SOS for nearly six years and prior to that, a surgical Resident at both University of Mexico’s Health Science Center and Drexel University College of Medicine. He attended MIT CSAIL and MIT Sloan School of Management, attended medical school at Padmashree Dr. D.Y.Patil Medical College and earned an MBA from Northwestern

Gautam Shah
Vice President, Healthcare Platform and Marketplace
Change Healthcare

In his role as Vice President of Platform and Marketplace at Change Healthcare, Gautam M. Shah, known as “G,” leads the organization’s digital transformation, including overseeing the strategy for Intelligent Healthcare PlatformTM, managing and operating the Change Healthcare Digital Marketplace for APIs and SaaS products, leading involvement in industry-regulatory groups that drive the use of APIs, and incubating Change Healthcare’s Virtual Care Enablement solution.  Prior to Change Healthcare, he was an executive-in-residence at the Center for Digital Health Innovation at UC San Francisco, and has held executive, technical, and business leadership positions with Vocera, Apollo Global, Jasper, and Sprint.

Jen Covich Bordenick
Chief Executive Officer
eHI 

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.

Patrick Leonpacher
Business Development and Operations Executive, Connected Consumer Health
Change Healthcare

Patrick Leonpacher is a business development and operations executive for Change Healthcare’s Connected Consumer Health suite, a consumer and financial engagement platform to help healthcare providers acquire and retain new patients. Prior to his current role at Change Healthcare, Patrick held management positions at Nortel, as well as executive roles in several healthcare information technology companies. Patrick received his bachelor’s in business administration from University of Florida and his master’s in computer science from the University of West Florida.  

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The pandemic reshaped healthcare’s utilization of virtual care. Almost overnight, providers quickly mobilized telehealth programs, reshaped audio-only check-ins, and revamped patient engagement solutions. As healthcare leaders refine and grow these programs over the coming months, our experts detail the strategies and practices to help organizations scale from pilots to enterprise-wide, comprehensive virtual care deployments.

Experts convened to create virtual care experiences where the technology is “invisible” to the patients and providers. In their work together, they were able to scale technology and operations for a home monitoring program to 60,000 patients across regions and conditions – within 12 months.

Topics:

• How to bolster provider and patient adoption and buy-in of telehealth and remote patient monitoring
• Best-in-class strategies for systems integration; data management; and device selection, procurement, and support
• Approaches for frictionless patient engagement, enrollment, and onboarding experiences
• Results from studies assessing the return on investment – including member and clinical satisfaction scores, clinical outcomes, and changes in the utilization of healthcare services

Speakers:

Drew Schiller
CEO
Validic

Drew Schiller co-founded and serves as the Chief Executive Officer and Board Director at Validic, the industry’s leading health data platform and remote patient monitoring technology. A patented technologist, Drew believes that technology will humanize the healthcare experience for patients and care providers. He regularly speaks and writes on a variety of topics, including the future of virtual care and the ROI and personal stories from remote monitoring programs. 

Drew’s vision, and the mission of his company Validic, is to improve the quality of human life by building technology that makes personal data actionable. Beyond Validic and in pursuit of that mission, Drew serves on the boards of several advocacy and policy groups, including the Consumer Technology Association, the eHealth Initiative, and the Council for Entrepreneurial Development (CED) in North Carolina.

Angie Stevens 
Founder
Virtual Insights
Former Executive Director, Telehealth 
Kaiser Permanente

As a leader in Telehealth, and founder of Virtual Insights, LLC, Angie Stevens has a wealth of experience in working with large organizations to transform the way care is delivered using innovative technology. She’s an ambitious executive, pioneering the first national Telehealth Technology Strategy for Kaiser Permanente; serving over 12 million consumers. This exemplifies Angie’s proven professional record of thought leadership and ability to unite diverse resources in support of a common goal.

Angie’s keen ability to distill business objectives into actionable plans is evidenced by her professional experience and executive leadership roles held at large organizations including Kaiser Permanente, McKesson Health Solutions, Universal American Corporation, and the TriZetto Group. Some of her most notable career achievements include leading the design and implementation of the largest national Remote Patient Monitoring System, increasing the operational efficiency of Care Management Nurses by 65% while improving patient clinical outcomes.  She also increased the top-line revenue and gross profit of a struggling hosting solution in the Payer market in just 18 months by closing large deals with recurring revenue and improving overall operational efficiency.  Her ability to think big picture, while executing at scale, led to her receipt of company and market awards, including Fierce Innovation Award and Digital Edge25.

In the workplace, Angie is best known for her entrepreneurial spirit and mission-driven nature. She believes greater results are achieved through a team effort and enjoys mentoring others.  Angie is particularly passionate about enriching the organizational capabilities of businesses while shaping the next generation of leadership.  She’s driven by her fundamental belief that all people should have access to high-quality healthcare at an affordable cost.

Angie holds an MBA from the Daniels College of Business at the University of Denver.

Jen Covich Bordenick
CEO
eHealth Initiative and Foundation

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.

This webinar is supported by: