OVERVIEW
Clinician burnout is at an all-time high. The strain is fueling an already tremendous worker shortage in nursing, as well as contributing to significant resignations among physicians. The challenges are well known.

In a panel discussion, Executives for Health Innovation (EHI) CEO Jennifer Covich Bordenick joined executives from Change Healthcare to discuss the topic of vaccination scheduling, administration and documentation in a digital world.

The hour long discussion was focused on implementing touchless workflows to adopt to consumer preferences.

Although digital health credentials are not new, they rose quickly to international attention in the wake of the COVID-19 pandemic and have stayed in the news given recent vaccine mandates.

Hear from experts in healthcare and health technology about where things stand now with respect to their benefits, at-times controversial implementation, ethical and privacy implications — and where we go from here.

Join us as we discuss the current and future state of digital health credentials.

Sponsored by:

Speakers 

• Sunil Budhrani, MD, MPH, MBA, Chief Executive Officer & Chief Medical Officer, Innovation Health 

• Quentin Palfrey, President, International Digital Accountability Council (IDAC)

• Eric Piscini, Global VP Payer and Emerging Business Networks, IBM Watson Health

• Gautam M. Shah, Vice President, Platform and Marketplace, Change Healthcare

The COVID-19 pandemic is the first mass vaccination effort in decades and it revealed cracks in our healthcare infrastructure. In the beginning of the vaccine rollout in many states, scheduling websites were unable to handle the traffic and to limit the number of appointments scheduled to the number of vaccine doses available. Most providers had no coordinated waitlist method for ensuring that vaccines did not go to waste, even in the face of no-show appointments. Additionally, everyone is now having to deal with the issue that has plagued parents of school-age children for decades: trying not to misplace the vaccination record.

In this session, we explore how digital technologies (Vaccine Passport and Virtual Front Desk) can help enable a more efficient scheduling process, deliver a touchless patient intake process effortlessly and accurately document the vaccination event, and allow the patient to access his or her vaccination record from any digital device. 

This webinar will explore:

• Issues related to digital patient scheduling
• Digital solutions for enabling touchless patient intake
• Strategies for capturing vaccination information automatically for digital proof

Speakers: 

Navesh Kandiyil, MD,MBA,FACHE
Vice President, Strategic Accounts
Change Healthcare

Dr. Kandiyil has been with Change Healthcare for five years and is currently the Vice President, Strategic Accounts and Healthcare Revenue Cycle. Prior to being a Physician Executive at both Change and McKesson, he was the Senior Consultant, Business Risk at Deloitte and Touche, the Clinical Document Improvement Specialist and Physician Educator at Precyse.

He was the Chief Medical Officer at International SOS for nearly six years and prior to that, a surgical Resident at both University of Mexico’s Health Science Center and Drexel University College of Medicine. He attended MIT CSAIL and MIT Sloan School of Management, attended medical school at Padmashree Dr. D.Y.Patil Medical College and earned an MBA from Northwestern

Gautam Shah
Vice President, Healthcare Platform and Marketplace
Change Healthcare

In his role as Vice President of Platform and Marketplace at Change Healthcare, Gautam M. Shah, known as “G,” leads the organization’s digital transformation, including overseeing the strategy for Intelligent Healthcare PlatformTM, managing and operating the Change Healthcare Digital Marketplace for APIs and SaaS products, leading involvement in industry-regulatory groups that drive the use of APIs, and incubating Change Healthcare’s Virtual Care Enablement solution.  Prior to Change Healthcare, he was an executive-in-residence at the Center for Digital Health Innovation at UC San Francisco, and has held executive, technical, and business leadership positions with Vocera, Apollo Global, Jasper, and Sprint.

Jen Covich Bordenick
Chief Executive Officer
eHI 

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.

Patrick Leonpacher
Business Development and Operations Executive, Connected Consumer Health
Change Healthcare

Patrick Leonpacher is a business development and operations executive for Change Healthcare’s Connected Consumer Health suite, a consumer and financial engagement platform to help healthcare providers acquire and retain new patients. Prior to his current role at Change Healthcare, Patrick held management positions at Nortel, as well as executive roles in several healthcare information technology companies. Patrick received his bachelor’s in business administration from University of Florida and his master’s in computer science from the University of West Florida.  

This webinar is supported by: 

When COVID-19 spread across the country, it took months for hospitals to piece together the best treatment options, share those learnings and for providers to adopt them. The traditional medical approach is too slow for today’s public health crises. 

It's time for the American healthcare system to learn from the past and accelerate best practices. We can build systems that combine knowledge from providers with machine learning to intelligently apply that information to digital clinical pathways – giving providers the best of what's learned in the profession at any given time. Experts call this a “Learning Health System.” 

Hear from a panel of experts as they discuss the importance of a Learning Health System, digital clinical pathways, and the impact on healthcare quality. 

You will learn: 

• Why traditional approaches to formulating, publishing, and evolving clinical guidelines are too slow for a public health crisis like a natural disaster or a pandemic 
• How adopting digital clinical pathways can help mitigate public health crises and improve healthcare 
• The definition of Learning Health System and how it can improve the quality of healthcare

Moderator: 

Kat Jercich
Senior Editor
Healthcare IT News

Kat is the senior editor at Healthcare IT News, with bylines in the New York Times, the Washington Post, the Advocate, and others. Before HITN, Kat was managing editor and vice president at the Rewire News Group.

Speakers: 

Michael S. Barr, MD, MBA, MACP, FRCP
Executive Vice President, Quality Measurement and Research Group, NCQA

Michael S. Barr is a board-certified internist and Executive Vice President of the Quality Measurement & Research Group (QMRG) at the National Committee for Quality Assurance (NCQA). His portfolio includes performance measurement development, research and analysis, management of contracts and grants, and NCQA’s consulting activities. Dr. Barr leads the digital measures strategy for HEDIS^® and contributes to NCQA’s other strategic initiatives, public policy, and educational programs. Prior to joining NCQA in May 2014, Dr. Barr was Senior Vice President, Division of Medical Practice for the American College of Physicians (2005 – 2014).

From 1999–2005, Dr. Barr was chief medical officer for Baltimore Medical System, Inc., a Joint Commission accredited federally-qualified health center. He practiced internal medicine in the Division of General Internal Medicine at Vanderbilt University from 1993–1998 and held various administrative positions, including physician director, Medical Management Programs for the Vanderbilt Medical Group. From 1989–1993, Dr. Barr served in the United States Air Force as Chief, Internal Medicine at Moody Air Force Base, Georgia. He is a Master of the American College of Physicians and a Fellow of the Royal College of Physicians.

Dr. Barr has a Bachelor of Science degree in forest biology from the State University of New York, College of Environmental Science and Forestry (1982). He attended New York University School of Medicine (1986) through the U.S. Air Force Health Professions Scholarship Program, completed his residency in internal medicine at Rush-Presbyterian-St. Luke’s Medical Center in Chicago, Illinois, (1989) and earned a Master of Business Administration degree from the Vanderbilt Owen Graduate School of Management (1996).

Blackford Middleton, MD, MPH, MSc, Chief Informatics & Innovation Officer, Apervita

Dr. Blackford Middleton is the Chief Informatics and Innovation Officer at Apervita, Inc. He is also Adjunct Faculty member at the Stanford University Medical Center Clinical Excellence Research Center. Previously, he was a professor of Biomedical Informatics, and or of Medicine, at Stanford, Harvard, and Vanderbilt Universities, and he held executive leadership roles at Stanford University Medical Center (CMIO), MedicaLogic/ Medscape (CMO), Partners Healthcare System (Director Clinical Informatics R&D), and at Vanderbilt (CIO).  Dr. Middleton’s work is focused on clinical informatics – the applied science surrounding strategy, design, implementation, and evaluation of clinical information systems in complex environments. He was PI for the AHRQ-funded CDS Consortium, and the ONC-funded Advancing CDS projects among many other R&D efforts in CDS.

He is Past-Chair of the AHRQ-funded Patient-centered Clinical Decision Support Learning Network, and a member of the CMS Alliance for Modernizing Healthcare. He currently serves on the Editorial Board of the Journal of Learning Health Systems, and the AHRQ ACTS Roadmap Workgroup. 

Christopher J. Tignanelli, MD, Assistant Professor, Department of Surgery (UMN)

Dr. Christopher Tignanelli is an Assistant Professor in the Division of Critical Care and Acute Care Surgery at the University of Minnesota and Affiliate Faculty in the Institute for Health Informatics. Dr. Tignanelli completed his General Surgery residency at the University of North Carolina - Chapel Hill and a fellowship in Surgical Critical Care at the University of Michigan. His clinical specialties include Trauma, Surgical Critical Care, ECMO, and Emergency General Surgery. His research interests are focused primarily on leveraging medical informatics interventions to improve healthcare quality. His research has identified significant variation in the delivery of evidence-based practice across healthcare institutions nationally. He has developed, implemented, and completed iterations through the learning health system improvement cycle with various health information technology (HIT) interventions including mobile HIT applications, various artificial intelligence solutions using natural language processing or computer vision, and clinical decision support interventions. In this panel, he will be sharing a clinical decision support intervention implemented to improve adherence with practice guidelines for anticoagulation in COVID-19.

This webinar is sponsored by Apervita.

The pandemic reshaped healthcare’s utilization of virtual care. Almost overnight, providers quickly mobilized telehealth programs, reshaped audio-only check-ins, and revamped patient engagement solutions. As healthcare leaders refine and grow these programs over the coming months, our experts detail the strategies and practices to help organizations scale from pilots to enterprise-wide, comprehensive virtual care deployments.

Experts convened to create virtual care experiences where the technology is “invisible” to the patients and providers. In their work together, they were able to scale technology and operations for a home monitoring program to 60,000 patients across regions and conditions – within 12 months.

Topics:

• How to bolster provider and patient adoption and buy-in of telehealth and remote patient monitoring
• Best-in-class strategies for systems integration; data management; and device selection, procurement, and support
• Approaches for frictionless patient engagement, enrollment, and onboarding experiences
• Results from studies assessing the return on investment – including member and clinical satisfaction scores, clinical outcomes, and changes in the utilization of healthcare services

Speakers:

Drew Schiller
CEO
Validic

Drew Schiller co-founded and serves as the Chief Executive Officer and Board Director at Validic, the industry’s leading health data platform and remote patient monitoring technology. A patented technologist, Drew believes that technology will humanize the healthcare experience for patients and care providers. He regularly speaks and writes on a variety of topics, including the future of virtual care and the ROI and personal stories from remote monitoring programs. 

Drew’s vision, and the mission of his company Validic, is to improve the quality of human life by building technology that makes personal data actionable. Beyond Validic and in pursuit of that mission, Drew serves on the boards of several advocacy and policy groups, including the Consumer Technology Association, the eHealth Initiative, and the Council for Entrepreneurial Development (CED) in North Carolina.

Angie Stevens 
Founder
Virtual Insights
Former Executive Director, Telehealth 
Kaiser Permanente

As a leader in Telehealth, and founder of Virtual Insights, LLC, Angie Stevens has a wealth of experience in working with large organizations to transform the way care is delivered using innovative technology. She’s an ambitious executive, pioneering the first national Telehealth Technology Strategy for Kaiser Permanente; serving over 12 million consumers. This exemplifies Angie’s proven professional record of thought leadership and ability to unite diverse resources in support of a common goal.

Angie’s keen ability to distill business objectives into actionable plans is evidenced by her professional experience and executive leadership roles held at large organizations including Kaiser Permanente, McKesson Health Solutions, Universal American Corporation, and the TriZetto Group. Some of her most notable career achievements include leading the design and implementation of the largest national Remote Patient Monitoring System, increasing the operational efficiency of Care Management Nurses by 65% while improving patient clinical outcomes.  She also increased the top-line revenue and gross profit of a struggling hosting solution in the Payer market in just 18 months by closing large deals with recurring revenue and improving overall operational efficiency.  Her ability to think big picture, while executing at scale, led to her receipt of company and market awards, including Fierce Innovation Award and Digital Edge25.

In the workplace, Angie is best known for her entrepreneurial spirit and mission-driven nature. She believes greater results are achieved through a team effort and enjoys mentoring others.  Angie is particularly passionate about enriching the organizational capabilities of businesses while shaping the next generation of leadership.  She’s driven by her fundamental belief that all people should have access to high-quality healthcare at an affordable cost.

Angie holds an MBA from the Daniels College of Business at the University of Denver.

Jen Covich Bordenick
CEO
eHealth Initiative and Foundation

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.

This webinar is supported by:

eHI hosted its Annual Meeting from January 26-28th. Five panels discussed lessons learned, industry best practices, and how we move toward a more modern, technology-enabled, and equitable health care system. Panels of experts explored topics related to social determinants of health, health data privacy, policy and advocacy, and modern health care delivery.

For full biographies of panelists, click here.

Links to all videos below. 

eHI CEO Jen Covich Bordenick Interviews Senator Catherine Cortez Masto (D-NV)

eHI was thrilled to host Senator Catherine Cortez Masto (D-NV) for a conversation on healthcare, data privacy, and the importance of federal policy to ensure transparency to the consumer.

Panel #1: TGI2021: Where Are We Heading This Year: 

eHI CEO Jen Covich Bordenick was joined by outgoing Board Chair Dr. Susan Turney, President & CEO of Marshfield Clinic Health System, and incoming Board Chair Amy McDonough, Senior Vice President & General Manager of Fitbit Health Solutions. They discussed expectations for 2021, as well as wearable technology and a discussion on equality in healthcare providers.

"While attitudes have thankfully changed dramatically, we have not arrived at a fully equitable society."

- Dr. Susan Turney

Panel #2: Prioritizing Equality in COVID-19 Vaccine Distribution

eHI's Director of Strategy and Programs Wanneh Dixon joined Damika Barr, JD from Verily Life Sciences, Anna Basevich from Arcadia, J. Michael McGinnis, MD, MA, MPP from the National Academy of Medicine, and Diana Zuskov from LexisNexis Risk Solutions for a discussion on how to engage underserved communities in COVID-19 vaccine distribution and using data-driven approaches to close gaps in health equity.

"I think the biggest takeaway is that there is a lot of data out there and I think we're getting to the point where everyone is convinced data is important, but making it actionable and connecting it down to one individual that you can look at an entire data story for."

- Diana Zuskov

Panel #3: Virtual Care Delivery During COVID-19 and Beyond

eHI CEO Jen Covich Bordenick joined experts Saurabha Bhatnagar, MD of United Healthcare, Adam Pellegrini of CVS Health, and Roy Schoenberg, MD of Amwell. Panelists discussed how their organizations have scaled virtual care delivery during COVID-19 and how they envision the future of health care post-COVID-19.

"For the next generation of telehealth that we want to be known for it has to be built differently to allow for innovation of others to collaborate inside the telehealth encounters or surrounding the telehealth encounters."

- Dr. Roy Schoenberg 

Panel #4: Protecting “Health-ish” Data: Balancing Innovation and Health Data Privacy

eHI's Vice President and Senior Counsel Alice Leiter joined Jodi Daniel, Partner at Crowell & Moring; Laura Hoffman, Assistant Direction of Federal Affairs at the AMA; and Liz Salmi, Senior Strategist, Research Communication at OpenNotes and Senior Multimedia Communications Director at Beth Israel Deaconess Medical Center. Panelists talked about the challenging balance of shoring up legal protections for the increasing amounts of non-HIPAA-covered health data, establishing consumer trust in new technologies, and encouraging innovation in health care and health tech.

"[With respect to the digital Covid contact tracing apps]... There was a great idea, a great need to try to supplement traditional contact tracing for public health purposes with the outbreak of Covid with digital apps and smartphone apps that could use different types of functionality on your phone ...to alert folks when they were exposed to Covid. Unfortunately, we saw with a lot of the early rollouts of those apps that people didn't trust what would happen to the information they provided."

- Laura Hoffman

Upcoming Webinar: Release of the Final Consumer Privacy Framework for Health Data. We are delighted to release our final proposal to shore up protections for non-HIPAA-covered health information and share our plans for phase 2 of our work. Please join us and our colleagues from the Center for Democracy and Technology on February 9 at 2:00. 

Panel #5: Digital Health Policy: Have We Reached a Turning Point?

The last panel of the Annual Meeting was moderated by eHI’s Assistant Vice President of Policy, Catherine Pugh. Catherine was joined by Aashima Gupta, Director, Global Healthcare Strategy and Solutions at Google Cloud; Matthew Roman, Chief Digital Strategy Officer at Duke University Health System; and Dr. Mona Siddiqui, Senior Vice President, Clinical Strategy & Quality at Humana for a discussion on the impact of COVID-19 on health policy, lessons learned, and how we move forward to build a more effective, efficient, and equitable health care system​. 

“I think digital should have a level playing field and I think there’s often been just a much higher bar to get some things approved than in-person care, so my hope is that people begin to see last year as a proof point of what’s possible and continue to enable greater access to care for people through technology and through digital solutions.”

- Dr. Mona Siddiqui

Are your patients and members so concerned about contracting COVID-19 that they are afraid to seek preventative care? Between deferred care, COVID-19 vaccine engagement, and the need to illuminate and address socioeconomic challenges and health equity, patient engagement presents new challenges as move into 2021. Do your current strategies measure up?

Please join us Lurie Children’s Pediatric Partners, an integrated network in Chicago, and Community Health Plan of Washington, a nonprofit health plan supporting Medicaid and Medicare populations, as they share their experiences and lessons learned from 2020, and discuss challenges ahead.

Both organizations knew early in the spring of 2020 that this year would make patient engagement difficult. They took this opportunity to rethink how they engaged with their populations by taking the lead in educating patients about the new public health threat, offering resources, and sharing guidance on preventative care.

The webinar will look at:

• Tools to support patients as the pandemic continues
• Engaging and educating patients around COVID-19 vaccinations
• Closing preventative care gaps and addressing deferred care
• Advancing health equity by addressing SDOH at the point of care

REGISTRATION NOTE: This webinar will be recorded and made available to registrants should the timing with Inauguration Day pose a conflict.

Speakers:

Anna Basevich
VP, Customer Success
Arcadia

Anna leads customer success at Arcadia, working with customers to build out tailored population health strategies that leverage Arcadia’s analytics and workflow tools.  She oversees the execution of Arcadia’s strategic partnership programs, which expand the transformative impact of the Arcadia Analytics platform.  Anna recently led the expansion of Arcadia’s customer training program to enable healthcare organizations to accelerate their value-based care outcomes.

Anna has worked with Arcadia customers – including health plans, ACOs, independent physician groups, IDNs, and life sciences organizations – across the country to develop and execute strategies to succeed in value-based care. She has deep experience supporting healthcare leaders as they implement effective enterprise-level programs to improve quality, manage cost and utilization, and drive accurate risk-adjusted payments.   She leads and mentors Arcadia teams to help provider networks and health plan customers roll out Arcadia’s tools in an effective and targeted manner to end users and drive platform adoption and change management.

Anna has managed implementations and client services work at Arcadia and at Deloitte Consulting; her past work has included numerous programs around health system quality measurement and improvement under ACO and risk-based contracts, initiatives aimed at improving accuracy and completeness of documentation for risk adjustment, state health insurance exchange implementations, Patient Centered Medical Home transformations, Health Information Exchange strategy and analytics, and large-scale health IT implementations.

Anna received her Bachelor’s degree from Wellesley College.

Mackenzie M. Bisset, MSPH, MS, MBA
Director of Operations
Lurie Children’s Pediatric Partners

Mackenzie Bisset, MSPH, MS, MBA is currently the Director of Operations at Lurie Children’s Pediatric Partners where she oversees and manages the Clinically Integrated Network. She helps define the strategy of the CIN, and sets annuals goals; she hires and manages staff; manages vendor partnerships and subcontracts; implemented software to aggregate clinical data and maintain data feeds across the CIN; leads all marketing and communication efforts; and developed the CIN Quality and Safety Plan. She also helped negotiate and oversee the implementation of two Medicaid and three commercial VBCs totaling 140,000 lives and roughly $300 million in medical spend and has successfully achieved savings under these value-based arrangements.

Prior to directing the CIN, Ms. Bisset was the Clinical Quality Consultant for the Care Coordination Entity (CCE) at Lurie Children’s. As part of this role, she also identified opportunities for co-management between specialists and pediatricians; developed learning collaboratives to reduce costs; and improved the appropriateness of referrals while improving outcomes.  Another component of her role was developing clinical care guidelines and quality and utilization metrics to ensure compliance with state requirements as well as identifying opportunities for performance improvement.

Additional previous titles include Accreditation Compliance/Health Services Accreditation Surveyor for the National Commission on Correctional Health care where she evaluated the health care services provided in jails and prisons across the United States. As a Consultant for Hubbert Systems Consulting, she provided subject matter advice on the structures and processes of health care delivery to clients, designed and implemented Quality Improvement and Patient Safety programs and more.

Jen Covich Bordenick
CEO
eHealth Initiative and Foundation

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.

Jennifer Polello, MHPA, PCMH CCE, MCHES
Senior Director of Quality and Population Health
Community Health Plan of Washington

Jennifer has over 20 years of extensive experience across the healthcare continuum in the areas of public health, chronic disease management, quality improvement, health policy, population health management and clinical informatics.  She has exercised this experience from several points of view across the health care environment and has demonstrated expert facilitation skills in leading teams of clinicians, nurses and physicians through the transformation process of patient care in the ambulatory setting.  Jennifer has worked on regional health information exchange projects and assisted in the design of a clinical decision support tool for patients with type 2 diabetes. She has also served as an Adjunct Clinical Assistant Professor mentoring PharmD candidates at Washington State University.   Jennifer is currently leveraging her knowledge and expertise as the Senior Director of Quality and Population Health at Community Health Plan of Washington where she leads the company’s quality improvement strategies, population health and clinical data integration programs across the Network of 20 community health centers that operate more than 130 clinics across the state. 

Support for this webinar brought to you by: