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WEBINAR: New Strategies for Patient Engagement: Lessons Learned During the Pandemic

January 21, 2021

Are your patients and members so concerned about contracting COVID-19 that they are afraid to seek preventative care? Between deferred care, COVID-19 vaccine engagement, and the need to illuminate and address socioeconomic challenges and health equity, patient engagement presents new challenges as move into 2021. Do your current strategies measure up?

Please join us Lurie Children’s Pediatric Partners, an integrated network in Chicago, and Community Health Plan of Washington, a nonprofit health plan supporting Medicaid and Medicare populations, as they share their experiences and lessons learned from 2020, and discuss challenges ahead.

Both organizations knew early in the spring of 2020 that this year would make patient engagement difficult. They took this opportunity to rethink how they engaged with their populations by taking the lead in educating patients about the new public health threat, offering resources, and sharing guidance on preventative care.

The webinar will look at:

  • Tools to support patients as the pandemic continues
  • Engaging and educating patients around COVID-19 vaccinations
  • Closing preventative care gaps and addressing deferred care
  • Advancing health equity by addressing SDOH at the point of care

 

REGISTRATION NOTE: This webinar will be recorded and made available to registrants should the timing with Inauguration Day pose a conflict.

Speakers:


Anna Basevich
VP, Customer Success
Arcadia

Anna leads customer success at Arcadia, working with customers to build out tailored population health strategies that leverage Arcadia’s analytics and workflow tools.  She oversees the execution of Arcadia’s strategic partnership programs, which expand the transformative impact of the Arcadia Analytics platform.  Anna recently led the expansion of Arcadia’s customer training program to enable healthcare organizations to accelerate their value-based care outcomes.

Anna has worked with Arcadia customers – including health plans, ACOs, independent physician groups, IDNs, and life sciences organizations – across the country to develop and execute strategies to succeed in value-based care. She has deep experience supporting healthcare leaders as they implement effective enterprise-level programs to improve quality, manage cost and utilization, and drive accurate risk-adjusted payments.   She leads and mentors Arcadia teams to help provider networks and health plan customers roll out Arcadia’s tools in an effective and targeted manner to end users and drive platform adoption and change management.

Anna has managed implementations and client services work at Arcadia and at Deloitte Consulting; her past work has included numerous programs around health system quality measurement and improvement under ACO and risk-based contracts, initiatives aimed at improving accuracy and completeness of documentation for risk adjustment, state health insurance exchange implementations, Patient Centered Medical Home transformations, Health Information Exchange strategy and analytics, and large-scale health IT implementations.

Anna received her Bachelor’s degree from Wellesley College.

 


Mackenzie M. Bisset, MSPH, MS, MBA
Director of Operations

Lurie Children’s Pediatric Partners

Mackenzie Bisset, MSPH, MS, MBA is currently the Director of Operations at Lurie Children’s Pediatric Partners where she oversees and manages the Clinically Integrated Network. She helps define the strategy of the CIN, and sets annuals goals; she hires and manages staff; manages vendor partnerships and subcontracts; implemented software to aggregate clinical data and maintain data feeds across the CIN; leads all marketing and communication efforts; and developed the CIN Quality and Safety Plan. She also helped negotiate and oversee the implementation of two Medicaid and three commercial VBCs totaling 140,000 lives and roughly $300 million in medical spend and has successfully achieved savings under these value-based arrangements.

Prior to directing the CIN, Ms. Bisset was the Clinical Quality Consultant for the Care Coordination Entity (CCE) at Lurie Children’s. As part of this role, she also identified opportunities for co-management between specialists and pediatricians; developed learning collaboratives to reduce costs; and improved the appropriateness of referrals while improving outcomes.  Another component of her role was developing clinical care guidelines and quality and utilization metrics to ensure compliance with state requirements as well as identifying opportunities for performance improvement.

Additional previous titles include Accreditation Compliance/Health Services Accreditation Surveyor for the National Commission on Correctional Health care where she evaluated the health care services provided in jails and prisons across the United States. As a Consultant for Hubbert Systems Consulting, she provided subject matter advice on the structures and processes of health care delivery to clients, designed and implemented Quality Improvement and Patient Safety programs and more.


Jen Covich Bordenick
CEO
eHealth Initiative and Foundation

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.


Jennifer Polello, MHPA, PCMH CCE, MCHES
Senior Director of Quality and Population Health
Community Health Plan of Washington

Jennifer has over 20 years of extensive experience across the healthcare continuum in the areas of public health, chronic disease management, quality improvement, health policy, population health management and clinical informatics.  She has exercised this experience from several points of view across the health care environment and has demonstrated expert facilitation skills in leading teams of clinicians, nurses and physicians through the transformation process of patient care in the ambulatory setting.  Jennifer has worked on regional health information exchange projects and assisted in the design of a clinical decision support tool for patients with type 2 diabetes. She has also served as an Adjunct Clinical Assistant Professor mentoring PharmD candidates at Washington State University.   Jennifer is currently leveraging her knowledge and expertise as the Senior Director of Quality and Population Health at Community Health Plan of Washington where she leads the company’s quality improvement strategies, population health and clinical data integration programs across the Network of 20 community health centers that operate more than 130 clinics across the state. 

 

 

Support for this webinar brought to you by:

WEBINAR: The Next Wave: Automating Virtual Care

December 16, 2020

As the world adapts to the changes brought on in response to the coronavirus pandemic, it’s increasingly clear that virtual care is an essential component of modern care delivery. In response to the major pressures of care capacity and community safety, leading health organizations have adopted automated virtual care platforms to rapidly scale their care management capability. As we work to get the coronavirus pandemic under control, innovative leaders have also recognized the wide-ranging benefits of a richer, continuous and collaborative, care delivery process beyond addressing immediate needs brought on by the pandemic. The lasting impact delivered by virtual care at scale is coming into focus and helping inform how long term digital health initiatives benefit an organization in 2021 - and beyond.

In this topical session, we’ll explore a few ways in which market-leading healthcare provider organizations are leveraging the next wave of virtual care, how it informs their key long-term digital strategies and the positive outcomes that come with embracing automated virtual care at scale. Hear from national leaders in healthcare and technology as they discuss their journeys in expanding the use of automated virtual care to manage capacity challenges, deliver better patient experience, and improve population outcomes - all at a lower cost.

 

Speakers: 

Jennifer Covich Bordenick
CEO, eHealth Initiative and Foundation

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education, and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.
 


Murray Brozinsky

CEO
Conversa Health

Previously, Murray founded AVIH, an AI solution for primary care; co-founded and served as Chief Strategy Officer of Talix Inc. a risk adjustment SaaS company; and was Chief Strategy Officer of Healthline, a leading digital health education company for consumers, which he and the management team sold to Summit Partners in 2016. Prior to healthcare, Murray co-founded Loyalty Matrix (sold to Responsys/Oracle); Lypro Biosciences (sold to Cerenis Therapeutics); and Cambrian Technologies, his strategy and business development firm. Murray was President of Netcentives, a pioneer in digital loyalty and currency programs, which he helped take public. He started his career with stints at Boston Consulting Group and Morgan Stanley. Murray sits on the boards of First Call Ambulance Service and Adacado and is an advisor to Zignifica, Catelas, Aetho, UCSF Health Hub, and DeAnza High School Tech Academy.

Murray speaks and writes often about the future of healthcare. He recently gave keynotes at: Commonwealth Bank's Future of Health conference (2018 and 2017), Sydney; MUSC's Annual Healthcare Leadership Conference 2018, Charleston; The Healthcare Leaders Conference 2018, Dallas; Ogilvy’s HealthBot 2018 Summit, NYC; HealthXL’s Global Gathering 2018, London; the 2018 Academic Venturing Summit at JP Morgan, presented by Cleveland Clinic, San Francisco; and WBR Insights’ Healthcare 2020. He is interviewed frequently about digital health innovations, appearing in The New York Times, WSJ, Computerworld, Bankrate, Wired Magazine, and Health Innovation Media. Murray is also an award-winning playwright. His most recent play, Heavenly Bodies, won the 2017 Players Theatre Short Play Festival, NYC

 

Dr. Nick Patel
Chief Digital Officer, Prisma Health
Vice Chair for Innovation & Clinical Affairs, Dept. of Medicine, Adjunct Professor USC School of Engineering and Computing, Dept. of Integrated Computing

Practicing internist for the past sixteen years at Prisma Health, the largest, most comprehensive, non-profit hospital system in South Carolina. Currently serves as Chief Digital Officer at Prisma Health and Vice Chair for Innovation at USC Department of Medicine. Has given multiple presentations around the country on topics ranging from healthcare IT transformation, governance, workflow enhancements, health equity, telehealth, and population health. Subject matter expert for multiple Fortune 500 tech companies. Serves as a leader in defining and articulating a unique vision on the utilization and development of technology in healthcare. He currently serves on multiple Fortune 500 and University advisory boards. He also serves as Principal Investigator on multiple IRB approved IT studies in conjunction with USC and holds a clinical faculty position at the USC School of Medicine Department of Internal Medicine at USC School of Engineering and Computing. He is one of two physicians globally who have been awarded Microsoft's Most Valuable Professional Award and named Top 20 Chief Digital Officers to Know in 2020 by Becker's Hospital Review. 

 


Dr. Aaron Neinstein
Associate Professor of Medicine, UCSF Endocrinology & Director of Clinical Informatics
UCSF Center for Digital Health Innovation

Aaron Neinstein, MD is Associate Professor of Medicine in the UCSF Divison of Endocrinology and Metabolism and Director of Clinical Informatics at the UCSF Center for Digital Health Innovation. He is board-certified in Internal Medicine, Endocrinology, and Clinical Informatics, with an active clinical practice focused on diabetes care. Dr. Neinstein, and inaugural inductee as a Fellow of the American Medical Informatics Association, has focused his career on empowering patients and physicians to better access, share, understand, and use health information for more connected collaborative care. He helped lead the Epic EHR implementation at UCSF and was on the founding team of Tidepool, a non-profit that creates open-source software to empower people with diabetes. At the UCSF CDHI, he leads a multi-disciplinary team focused on advancing interoperability and digital transformation of care delivery. Dr. Neinstein majored in American Studies at Northwestern University, graduated Alpha Omega Alpha from the Keck School of Medicine of USC, and did his Internal Medicine Residency and Endocrinology fellowship at UCSF.

 


Dr. Peter Pronovost, PhD

Chief Clinical Transformation Officer, University Hospitals

Dr. Peter Pronovost is a world-renowned patient safety champion, a practicing critical care physician, a prolific researcher, publishing over 800 peer-review publications, and a global thought leader, informing US and global health policy. His scientific work leveraging checklists to reduce catheter-related bloodstream infections has saved thousands of lives and earned him high-profile accolades, including being named one of the 100 most influential people in the world by Time Magazine, receiving a coveted MacArthur Foundation “genius grant” in 2008, and regularly recognized as one of the most influential executives and physician executives in healthcare. The life-saving intervention has been implemented state by state across the U.S. Today, these catheter infections that used to kill as many people as breast or prostate cancer, have been reduced by 80% compared to 1999 before the “To Err is Human” report was published. After demonstrating the ability to eliminate one harm in most health systems, Dr. Pronovost sought to eliminate all harms in one health system, Johns Hopkins. Toward that goal, Dr. Pronovost is the Johns Hopkins Medicine Senior Vice President for Patient Safety and Quality and the founder and director of the Johns Hopkins Medicine Armstrong Institute for Patient Safety and Quality. The Institute coordinates research, training, and operations for patient safety and quality across JHM, bringing together over 18 different disciplines from every school and division of the university. Drawing upon principles of high reliability, Dr. Pronovost created operating management system, integrating the governance, leadership, management, human resources, and data systems to improve safety and quality and to support learning and accountability. As a result, Johns Hopkins Medicine is significantly safer. Dr. Pronovost is working with several large health systems across the globe to implement this management system. Dr. Pronovost was elected to the National Academy of Medicine in 2011 and has received multiple honorary degrees. Dr. Pronovost is an advisor to the World Health Organizations’ World Alliance for Patient Safety and regularly addresses the U.S. Congress on patient safety issues. Dr. Pronovost regularly writes a column for the Wall Street Journal and US News and World Report. Dr. Pronovost is a founder of Doctella, a health information platform for quality of care. Dr. Pronvost serves as an advisor to HLM Venture Partners and as a senior advisor to Havencrest Healthcare Partners.

Webinar: Patient Identity and Data Matching

December 09, 2020

The COVID-19 pandemic highlighted underlying challenges in data matching and patient identity and, in many cases, slowed public health efforts to respond to and contain the spread of the virus.

eHI invited participation in a survey to assess industry views and opinions on the importance of data matching and patient identity in the response to COVID-19. This webinar analyzes our findings. 

 

Speakers: 

Jennifer Covich Bordenick
CEO, eHealth Initiative and Foundation

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education, and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.


Wanneh Dixon
Director, Strategy and Programs, eHealth Initiative and Foundation

Wanneh directs the social determinants of health (SDOH) and data analytics programs for eHealth Initiative and Foundation (eHI). Wanneh previously worked as the Corporate Engagement Manager for FHI 360, an international development firm focused on global health, education and economic empowerment. At FHI 360 she managed the private sector engagement strategy to cultivate relationships with corporations, foundations, donors and membership organizations. Her global health portfolio focused on maternal mortality, non-communicable diseases, and health systems strengthening. Wanneh holds a BSc in Information Technology from Herzing College and a M.A. in Global Development and Social Justice from St. John’s University. She lives in Maryland and serves on the Human Services Advisory Commission for the City of Rockville. 

 


Mark LaRow

CEO, Verato 

Mark is the Verato Chief Executive Officer. He was formerly at MicroStrategy, a BI software provider, for 14 years where he was the Executive Vice President of Products, responsible for product strategy, product marketing, and competitive intelligence. Prior to MicroStrategy, Mark was with Ernst & Young for 17 years and left as Partner responsible for all technical consulting in the east region of the US. Mark holds MS and BS degrees from MIT in electrical engineering and computer science. Outside the office, Mark enjoys woodworking and is an avid soccer fan, supporting FC Barcelona.    

 


David Kates
Chief Technology Officer, Manifest MedEx

David leads the technology, security, and scalability programs for the Manifest MedEx network. Before MX, David has served in senior leadership roles at Wellpass, Inc (CTO), The Advisory Board Company, NaviNet, WebMD, Hx Technologies, and Cerner Corporation where he has led health information technology strategy, development, product management, and implementation activities.

David is an active contributor to government and industry HIT activities. He serves on the ONC Standards FACA Implementation Workgroup and previously served as co-chair for CCHIT and past board member of HL7 and represented The Advisory Board Company on the FHIR/Argonaut project. David received his bachelor’s and master’s degrees in electrical engineering and computer science from the Massachusetts Institute of Technology and his MBA from Duke University Fuqua School of Business.


William Hammond
Director, Duke Center for Health Informatics, Duke Translational Medicine Institute at Duke University

W. Ed Hammond, PhD, FACMI, FAIMBE, FIMIA, FHL7 has extensive experience in the design and implementation of electronic health records, starting in 1970. Dr. Hammond's academic and industry leadership include, past president of the American Medical Informatics Association (AMIA) and AMIA Board member, President and Fellow of the American College of Medical Informatics, three terms as Chair of Health Level Seven and HL7 committees, two terms as the Convenor of ISO Technical Committee 215, Working Group 2 and the current Ambassador to Developing Countries and the chair of the Joint Initiative Council of ISO/CEN/HL7. He was Chair of the Data Standards Working Group of the Connecting for Health Public-Private Consortium and serves on the Board of the eHealth Initiative. He also served as Chair of the Computer-based Patient Record Institute and on the CPRI Board. He was a Chair of ACM SIGBIO, is an advisor to the American Hospital Association on health data standards and related matters, and chair of the Steering Committee for the Rockefeller-sponsored Open Enterprise eHealth Architecture Framework Project.

Dr. Hammond served as a member of the Institute of Medicine Committee on Patient Safety Data Standards. He was a member of the National Library of Medicine Long Range Planning Committee and a member of the Healthcare Information Technology Advisory Panel of the Joint Commission on Accreditation of Healthcare Organizations. He has served on a number of NIH review committees, testified on a number of occasions for NCVHS, and has presented to several IOM committees. Dr. Hammond has served and is serving on a number of editorial boards and has published over 300 technical articles. 

 

WEBINAR: Improving Access to Healthcare Data via the FHIR Payer Endpoints Directory

November 10, 2020

eHI and CAQH webinar - November 10th, 2020 - on CAQH’s FHIR Payer Endpoints Directory, a centralized directory that securely publishes validated FHIR endpoints, simplifying how healthcare organizations and third-party apps find and share endpoint information. The informative presentation will dive into how the FHIR Payer Endpoints Directory intersects with new regulatory requirements in the CMS Interoperability and Patient Access Final Rule.

 

Speakers: 


Jennifer Covich Bordenick
CEO, eHealth Initiative and Foundation

For over 20 years, Jennifer has focused on quality and innovative technology solutions to transform healthcare. As CEO, she provides leadership for research, education and advocacy components of eHealth Initiative and Foundation (eHI). Convening senior executives from every group in healthcare to discuss, identify, and share best practices that transform the delivery of healthcare. Focus areas: improving health and wellness through innovative solutions; interoperability; privacy concerns; artificial intelligence; payment models to support innovative care; and tech tools for chronic care. She led development of dozens of national surveys and published groundbreaking reports. As part of her work with the Foundation, she led grants with California Health Care Foundation, Commonwealth Fund, Aetna Foundation and Bristol Meyers Squibb Foundation. Jennifer is co-chair of the Federal HIT Policy Committee’s Strategy and Innovation Workgroup; member of the HL7 Board of Directors; and a member of the Diabetes Collaborative Stakeholder Panel. Jennifer is a faculty member for the MHA and MHIA graduate programs at George Washington University. Prior to joining eHI, Jennifer headed up the strategic marketing at OpenNetworks, Inc., focusing on security solutions for the healthcare industry. She led healthcare industry relations at MicroStrategy, Inc., focusing on data-mining solutions for the pharmaceutical and healthcare industry. She spent four years at the National Committee for Quality Assurance as Director of Policy and Product Development, helping develop national quality standards for healthcare organizations. Jennifer began her career at the George Washington University Hospital, Medical Center and Health Plan working on quality management initiatives, clinical pathways and healthcare administration. Jennifer earned a master's in Human Resource Development, completed coursework in health administration doctoral program at GWU, and resides in Maryland with her husband and two children.


Robin Thomashauer
President, CAQH

Robin Thomashauer is the president of CAQH, a non-profit alliance that is the leader in creating shared initiatives to streamline the business of healthcare.  She has overseen the strategy and operations of the organization since its inception, over 20 years ago.

Under her direction, CAQH has collaborated with health plans, hospitals and healthcare providers to develop, implement, and manage initiatives that reduce costs and eliminate unnecessary administrative burden. These efforts include the Committee on Operating Rules for Information Exchange (CAQH CORE®), CAQH ProView®, SanctionsTrack®, COB Smart®, EnrollHub®, DirectAssure®, VeriFide™ and the CAQH Index®.

Robin has more than 30 years of broad experience in strategy, managed care operations and hospital administration.  Before joining CAQH she was a director in the health care practice at PricewaterhouseCoopers (PwC), with a primary focus on payer organizations.  Prior to her position with PwC, Robin held senior management positions with Kaiser Permanente, as well as in several teaching hospitals.

Robin holds an M.H.S.A. in Health Care Administration from The George Washington University, and a B.A. in Social Sciences from Colgate University.  She is a Diplomate in The American College of Healthcare Executives.


April Todd
Senior Vice President, CORE and Explorations
CAQH
 

April Todd is the Senior Vice President, CORE and Explorations for CAQH.  She is responsible for leading the CAQH CORE multi-stakeholder collaboration that is driving the creation and adoption of healthcare operating rules for electronic administrative transactions and establishing a common foundation for the operational components of value-based payment. She also directs the research functions for the organization including the CAQH Index.

Prior to joining CAQH, April led data, analytic, strategic, and product development functions focused on value-based care for Avalere, an Inovalon Company. Before her role at Avalere, April established the MNsure state health insurance exchange and served as Minnesota’s State Health Economist. April also previously held roles as the Vice President of Strategic Analysis and Communications for Government Affairs at UnitedHealth Group and as the Director of Competitive Intelligence for United Healthcare. 

April holds an MPH from the University of Minnesota and a BA from Beloit College.


Ron Urwongse
Director, Strategy and Innovation
CAQH

Ron Urwongse is the Director of Strategy and Innovation at CAQH. His role entails launching new products and managing strategic partnerships. Previously, he led product development at Tyrula LLC, focusing on risk adjustment and quality improvement solutions in managed care. At Vecna Technologies, Ron led the development of Massachusetts Commonwealth Connector the first state health insurance exchange, QC PathFinder infection surveillance, and a patient kiosk solution deployed in over 170 VA Medical Centers. Ron writes country western songs and auditioned once for the televised singing show Nashville Star. Ron received his MBA from the MIT Sloan School of Management, Master’s Degree in Information Systems Management from Carnegie Mellon University, and B.S. degree in Information Systems from Carnegie Mellon University.

Letter to Congress: eHI Supports Protecting Access to Post-COVID-19 Telehealth Act of 2020 (HR 7663)

August 04, 2020

On Monday, August 3rd, eHI, along with more than 200 stakeholder organizations, sent a letter of endorsement for the Protecting Access to Post-COVID-19 Telehealth Act of 2020 (HR 7663).

The legislation, sponsored by Representative Mike Thompson (D-CA) and co-sponsored by David Schweikert (R-AZ), Peter Welch (D-VT), Bill Johnson (R-OH), and Doris Matsui (D-CA) takes critical steps toward ensuring all Medicare beneficiaries have continued access to telehealth services after the COVID-19 public health emergency (PHE) period.

You can read the letter supporting HR 7663 below.

Executive Insights: Healthcare Executives Discuss Fighting COVID-19 with Innovative Strategies & Technology

Smartphone apps, contact tracing, data analytics and artificial intelligence make finding and treating people with an infectious disease, like COVID-19, far more efficient than ever before. The connectivity we have today gives us ammunition to fight this pandemic in ways we never previously thought possible.

WEBINAR: Five Members of Congress Join Leading Health Associations to Discuss Telehealth Legislation

July 24, 2020

On Thursday, July 23rd, eHI and several leading health care organizations held a virtual rally on the Protecting Access to Post-COVID-19 Telehealth Act of 2020 (HR 7663). While Congress and the Centers for Medicare & Medicaid Services acted quickly to implement waivers to allow for the reimbursement of telehealth services during the COVID-19 public health emergency, seniors will lose access to this important care unless Congress again takes decisive action.

The House Telehealth Caucus leaders - Representative Mike Thompson (D-CA), David Schweikert (R-AZ), Peter Welch (D-VT), Bill Johnson (R-OH), and Doris Matsui (D-CA) joined eHI CEO Jennifer Covich Bordenick and CEOs from four leading digital health associations to discuss the legislation. eHI, along with more than 300 other organizations, signed a stakeholder letter to Congress supporting continued access to telehealth.

The legislation addresses most of the priorities included in the letter and would ensure all Medicare beneficiaries have continued access to telehealth services. Organizations can sign a letter of endorsement for HR 7663 by clicking here.

"Telehealth has proven vital to supporting the continuity of care."

- Rep. Doris Matsui, D-Calif.

Early Impact Of CMS Expansion Of Medicare Telehealth During COVID-19

July 16, 2020

 

By Seema Verma, Administrator of the Centers for Medicare & Medicaid Services (CMS)

During the Coronavirus pandemic, the Centers for Medicare and Medicaid Services (CMS) has taken unprecedented action to expand telehealth for Medicare beneficiaries. Since people were advised to stay at home to reduce risk of exposure of COVID-19, there was an urgency to increase access to telehealth services to help people who need routine care and allow beneficiaries to remain in their homes.  Early CMS data have shown telehealth to be an effective way for people to access health care safely during the COVID-19 pandemic, whether it’s getting a prescription refilled, managing chronic conditions, or obtaining mental health counseling. 

With these transformative changes unleashed over the last several months, it’s hard to imagine merely reverting to the way things were before. As the country re-opens, CMS is reviewing the flexibilities the administration has introduced and their early impact on Medicare beneficiaries to inform whether these changes should be made a permanent part of the Medicare program.

Telehealth in Times of Crisis & Calm

July 10, 2020

Healthcare practices face significant challenges when it comes to keeping their brick and mortar businesses alive in the face of evolving safety requirements and consumer expectations. NextGen Healthcare examines why telehealth is so vital to a practice's survival and future growth, how providers & patients can embrace virtual visits and why a virtual visit solution that's integrated with your EHR and PM is critical to maintain workflow continuity.