Major Hospital Groups Recommend Changes to HCAHPS Survey

August 27, 2019
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The American Hospital Association, the Federation of American Hospitals and three other major hospital groups have recommended substantial changes to the Centers for Medicare & Medicaid Services-mandated patient experience survey, Modern Healthcare Reports. The hospital groups argue the Hospital Consumer Assessment of Healthcare Providers & Systems survey, commonly referred to as HCAHPS, is outdated and in need of an overhaul

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