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J&J Uses Consumer Data to Enhance the Customer Experience

April 18, 2018
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Robert Boland from Johnson and Johnson assembles a team takes a systematic approach in pursuing breakthrough innovation, including a de-risking due diligence process to tackle potential obstacles early on, and a catalyzer operation to bring actionable insights to fruition. Boland emphasizes the importance of involving everyone in the organization’s innovation process, even customers.

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