J&J Uses Consumer Data to Enhance the Customer Experience

Robert Boland from Johnson and Johnson assembles a team takes a systematic approach in pursuing breakthrough innovation, including a de-risking due diligence process to tackle potential obstacles early on, and a catalyzer operation to bring actionable insights to fruition. Boland emphasizes the importance of involving everyone in the organization’s innovation process, even customers.

External News Article: 
Add reference to external site news article
News Category: 
Member News