Patient Experience: Empathy by Design
6.12.18 presentation from June eHI Workflow for Provider and Patient Experience Workgroup meeting by Lori Kondas, Executive Director, Patient Experience, Cleveland Clinic
Pursuing Virtual Care: Telehealth Strategies and Lessons Learned
Presentation slides and webinar recording from 10/25/17 webinar.
Healthcare delivery is changing rapidly and delivering care via telehealth offers health systems an opportunity to provide patients with convenient high-quality care while competing in markets previously beyond their geographic boundaries.
During the webinar, Marshfield Clinic and American Well will discuss the past, present, and innovative future of telehealth and the role it plays in the delivery of patient-focused care in an ever-changing healthcare market. They will discuss implementation and execution strategies for delivering primary care, care coordination and remote patient monitoring to patients, as well as other innovative telehealth services that expand access and help decrease costs for the delivery of care.
This is a can’t miss event for health systems and healthcare organizations wanting to implement virtual delivery of care beyond the typical urgent care service.
Speakers:
- Kori Krueger, MD, Medical Director, Institute for Quality, Innovation, and Patient Safety, Marshfield Clinic
- Chris Meyer, Director of Telehealth and Virtual Care, Marshfield Clinic
- Daniel Olson, Vice President, Health Systems Solutions, American Well
Telehealth Index: 2017 Consumer Survey
American Well’s new consumer survey finds a growing vanguard of consumers who are willing to switch doctors
in order to get video visits as part of their care. And the majority of consumers are increasingly open to video
visits. With the market value of telehealth expected to hit $36.2 billion by 2020, our survey highlights consumers’
desire to use video visits across a range of medical needs.1 Consumers believe telehealth is effective for managing
minor healthcare concerns like refilling prescriptions and for managing complex, ongoing issues like chronic
conditions.
American Well commissioned Harris Poll to conduct two online studies among over 4,000 adults. The results are
weighted to be representative of the American adult population across standard demographics.
Webinar Presentation: Pursuing Virtual Care: Telehealth Strategies and Lessons Learned
Healthcare delivery is changing rapidly and delivering care via telehealth offers health systems an opportunity to provide patients with convenient high-quality care while competing in markets previously beyond their geographic boundaries.
Measuring and Improving Postive Social Impact of Health Information Exchange
Most agree that HIE’s have the potential to eliminate redundant and often harmful medical procedures. Some suggest that HIE’s are a critical component for any organization offering valued-based care and pop health services.
Many organizations are attempting to show value by measuring the volume of transactions and some are trying to showing how HIE's can create greater efficiencies from a cost savings perspective. These efforts are likely to fall short of what’s truly needed.
Adopting the rigor of a continuous process improvement approach to measure the value of investments is necessary to ensure continued sustainability of HIE's - at the state and community level. This resource can help provide with the basic building blocks to get started and a roadmap to ensure future success
CMS Telehealth Covered Services
The information in this publication applies only to the Medicare Fee-For-Service Program (also known as Original Medicare) Calendar Year 2017
AAFP Backgrounder on Telemedicine
The American Academy of Family Physicians (AAFP) supports expanded use of telemedicine as an appropriate and efficient means of improving health, when conducted within the context of appropriate standards of care. Payment models should support patient freedom to choose how they wish to receive services. Additionally, payment models should support the physician’s ability to direct the patient toward the appropriate service modality in accordance with the current standard of care.
Nirmal Patel, MD, Chief Medical Information Officer,Teladoc, Inc. Discusses Role of Telemedicine
Nirmal Patel, Teladoc: “Historically, the biggest challenge has been around the regulatory landscape and lack of ability to offer telemedicine services…in the last three years Teladoc has made great strides, but we still have regulatory challenges we are trying to address…Secondly, it is a nascent, disruptive way of delivery."
Digital Care
Optimizing health, healthcare delivery, and access through digital technologies.