Telehealth Index: 2017 Consumer Survey
American Well’s new consumer survey finds a growing vanguard of consumers who are willing to switch doctors
in order to get video visits as part of their care. And the majority of consumers are increasingly open to video
visits. With the market value of telehealth expected to hit $36.2 billion by 2020, our survey highlights consumers’
desire to use video visits across a range of medical needs.1 Consumers believe telehealth is effective for managing
minor healthcare concerns like refilling prescriptions and for managing complex, ongoing issues like chronic
American Well commissioned Harris Poll to conduct two online studies among over 4,000 adults. The results are
weighted to be representative of the American adult population across standard demographics.