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Show ‘Em the Money: Paying Patients to Shop for Affordable Medical Care

Improving the Patient Experience

  • Improving the Patient Experience

    Improving the whole patient journey to ensure a positive patient experience, from clinical and administrative, to financial, and everything in between.

Show ‘Em the Money: Paying Patients to Shop for Affordable Medical Care

December 20, 2019

Show ‘Em the Money: Paying Patients to Shop for Affordable Medical Care

After three months of physical therapy, her doctor told her that it was time to get an MRI. She had already paid off her annual deductible, meaning the imaging test would “only” cost her the $150 co-pay. An imaging center near where she worked charged $1500 for the test. Just two miles away, another facility would have just charged only $900 for the same test. She arranged to go to the more convenient location knowing the difference in price would be picked up by her insurance company.

Until…!

She found out she was eligible for a rewards program. She called a rewards advice line and found out that if she chose the less expensive imaging center, her insurance company would send her a check for $400. She’d make money on the deal!

I’ve been describing the kind of program that insurers are increasingly turning to in an effort to incentivize patients to be price sensitive when receiving blood tests, imaging exams, or common procedures. It’s one of the consumer oriented innovations I explore in Sick to Debt (currently ranked one of the top five books authored by people with the last name Ubel).

The full Forbes article can be viewed at this link.  

 

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