LifeWIRE Improves Patient Engagement at the VA

Many veterans have chronic conditions or other considerations that require additional support outside the realm of traditional care.  Tele-health is a mechanism that can help fill this need.  Goals include improving engagement, producing more patient-centered data and care, addressing problems before they escalate, improving resource use, increasing efficiency and value, and ultimately saving lives.  LifeWIRE is a patient engagement tool that uses automated dialogue to help meet these goals successfully.  

Best Practices         

• Outreach - LifeWIRE checks in with patients, an especially useful aspect for those with chronic conditions
• Follow-up - Reminder messages can assist with medication adherence, follow up appointments, and other patient tasks
• Feedback - Can check on medication and patient satisfaction
• Automation - Automated dialogue means that no APP is required
• Integration - Quantitative data can be combined with qualitative data
• Versatility - The program can be used on any device (400+ wearable medical devices are compatible) and any media
• Security - Data is cloud based and secure