Johnson & Johnson- “CarePath & Care4Today® Connect” Best Practices

Care Path Healthy Engagement shared decision making tool is an animated avatar-type tool that helps educate patients and providers about type 2 diabetes treatment options. It helps patients and
providers make informed and shared decisions about what their next type 2 diabetes medication should be. The value of this is that its interactive, it’s online and it helps patients understand their treatment options and promotes better dialogue between the patients and the healthcare providers when they are making certain decisions.

Care4Today Connect platform (mobile app and web-based dashboard) is designed to empower patients to take an active role in their own health care. Healthcare professionals can assign appropriate, disease area educational content for the patient. If a patient elects to connect with his/her provider, the dashboard provides a direct connection between the patient and provider, allowing visibility to patient self-reported measures.

The problem we are trying to solve is data acquisition on one arm and the patient engagement and patient behavior on the other arm. Our goal is to keep the patient in the middle of everything we do, improve the quality of care and decrease the cost associated with treatment over a multi-year course. We have to think about how we engage patients and how we motivate them to take our products. Adherence to medication is a national problem. The core functionality of the Care4Today platform is the medication reminder. 

The CarePath platform conveniently offers online Digital Tailored Coaching which is designed to deliver highly personalized, insight-driven behavior change programs to help patients better focus on
their health and well-being. Digital Tailored Coaching can help motivate patients and encourage them to become more engaged with their health and their life. With periodic check-ins, these coaching programs are designed to encourage longterm engagement and participation. Furthermore, such resources could result in members having increased satisfaction with your overall health plan and offerings.

Best Practices

• Empower the patient - One of the benefits of the Care4Today platform is that it empowers patients to take an active role in their own health care. There are self-directed medication adherence reminders and patient recorded trackers for weight, BP, exercise, pain, mood, blood glucose, appointments and more Disease-based educational content delivery (health tips, etc.). Another benefit is that there is a personalized dashboard that is connected to healthcare professional (HCP). The platform provides a direct connection between the patient and provider, allowing visibility to patient self-reported measures.
• Provide the tools - We provide the providers, payers and patients with a series of tools and resources e.g. we provide payers with digital coaching tools, patients with educational resources. We have the one-touch reveal software that moves patient information to a cloud-based aggregation site that translates the readings into analytics that today give feedback to providers and in the future will give real time feedback to the patients.
• Make the process easy - The real skeptics are the provider groups as they don’t have a lot of time and energy to figure out new technologies, new processes and workflows. Anything you do has to be consistent with their workflows, it can’t create too many manual processes, can’t take yup to many FTE time and motion labor, it must be mostly automated; easy, behind the scenes and seamless with what you do. You have to convince providers why these tools will help them and the patient.