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How Algorithmic Empathy Will Improve Health Care

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How Algorithmic Empathy Will Improve Health Care

February 13, 2020

How Algorithmic Empathy Will Improve Health Care

Recently, health care providers have started using artificially intelligent chat bots to guide patients through normal intake processes and other functions normally performed by staff. The bots can ask patients about basic symptoms, verify health insurance, and follow up after visits. They have the great potential to increase access and reduce costs for health care providers. But one of the key challenges to their successful adoption is maintaining patient engagement with these software robots; how do you get patients to talk to software robots about sensitive medical data? It turns out the answer is empathy.

The full Forbes article can be viewed at this link.  

 

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