Building More Trust Between Doctors and Patients

The general lesson that we have learned from these experiences is that building an empathetic, trust-based relationship with patients is not a nice-to-have but a must-have.  It creates the possibility of identifying underlying hidden conditions whose treatment prevents the occurrence of overt symptomatic conditions that cause distress to patients and place huge strains on the capacity of healthcare services.  Empathy saves not only lives but also money and time.  It’s time to build a place for it in the clinical process.

The full Harvard Business Review article can be viewed at this link.