The Amazonification of Healthcare
Analytics, Improving the Patient Experience, Digital Care
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Digital Care
Optimizing health, healthcare delivery, and access through digital technologies. -
Analytics
Examine how healthcare data can provide insight across claims, cost, clinical, and more. -
Improving the Patient Experience
Improving the whole patient journey to ensure a positive patient experience, from clinical and administrative, to financial, and everything in between.
The Amazonification of Healthcare
The Amazonification of Healthcare
The digital age is no longer about just the product – it’s equally about the customer experience.
In turn, businesses are competing on their ability to deliver quantifiable results to empowered consumers, who are:
- Informed
- Proactive
- Demanding
- Discerning
- Cost-conscious
Naturally, empowered consumers have high expectations of the services and brands they choose to integrate into their lives – and Amazon’s buying experience, which is ultra-fast, convenient, innovative, and driven by user reviews, is the perfect example of this trend in action.
This “Amazonification effect” is transforming every industry from retail to finance – and the healthcare industry is now set to change forever for both consumers and businesses.
The full article and infographic can be viewed at this link