Today, patient engagement and individual care experience are top of mind amongst players in the healthcare industry, especially providers. To remain competitive, providers are considering patients more as customers and, as a result, are working to improve the overall healthcare experience and keep patients within their networks. This has placed priority on the whole patient journey, from clinical and administrative, to financial, and everything in between.
While great in theory, providers are facing challenges while attempting to ensure a positive whole patient experience. Staff shortages, manual, inefficient workflows, and disconnected and disjointed technology, all contribute to the barriers keeping providers from offering a positive patient journey. Watch this recording to learn how executives can put their organizations in the position to deliver for their staff truly, and ultimately patients, by having a coherent acquisition and retention strategy, and ensuring that their information systems (including EHRs) are integrated, and where appropriate, automated so that staff can trust a unified source of information.
What you’ll hear:
- How are organizations approaching the whole patient journey?
- What are the top problems organizations are facing in addressing the patient experience?
- How are executives leveraging their investments in EHR platforms to ensure it’s the source of truth?
- What are the acquisition and retention tools that executives are using to remain competitive?
- Kelsey Buhr, Manager, Design, and Innovation, Marshfield Clinic Health System
- Mike Peresie, SVP and GM, Decision Support and RCM Technology, Change Healthcare
- Neal Sanger, Administrator/Regional CIO, Mayo Clinic
- Tripp Welch, Vice Chair, Quality Management Services, Mayo Clinic
View Recording in Executive Resource Center »