Why health orgs are embracing cloud to improve physician and patient experience

Experience. Whether it’s about patients or clinicians, one thing that’s clear is that health insurers and providers, from solo practices to large systems, must improve the experience they deliver or risk losing consumers and employees.

Leading organizations are already headed in that direction and many of them are harnessing cloud apps or services to make it happen.

At its most elemental, the cloud can be used to “re-humanize rather than de-humanize healthcare,” said David Vawdrey, vice president for analytics and clinical systems at NewYork-Presbyterian.

That’s because the cloud model by its very nature can “drive simplicity to front-stage actions and complexity behind the line of invisibility,” according to Antonio Melo, director of Humana’s digital experience center. 

“We’re interested in providing care where people spend the majority or a lot of their time. How do we reinvent who is improving care in the home? How do we create contextually relevant experiences for what might be considered low-level care?” Melo continued. “You’re seeing a shift from an institution-first model to a person-first model.”

The full Healthcare IT News article can be viewed at this link.