Launched at the start of the pandemic, the alerts are triggered when members have been tested for COVID-19 and when results are returned. VillageCareMAX immediately seized upon the critical notifications to help identify a growing number of affected members. Alerts are sent to a cloud-based system, allowing staff to view a dashboard for members in their care. After a daily review of COVID-19 Alerts on members who tested positive, care managers spring into action with empathetic outreach.